Destiny One is helping UC Berkeley Extension improve retention and program management to facilitate the divison's expansion into new markets.
For over 125 years, UC Berkeley Extension (UCBX) has worked to create pathways to programming for those who would not otherwise be able to access postsecondary education. Despite the incredible reputation and high-quality programming being produced and offered at UCBX, though, the division’s management processes were outdated. Its archaic back-end systems led to lost productivity, revenue and opportunities for the department and students alike.
In 2013, UCBX turned to Destiny One, the customer lifecycle management system designed by Destiny Solutions, to bring its back-end processes into the new century.
In this case study, find out how Destiny One helped UC Berkeley Extension:
- Simplify back-end processes by decommissioning obsolete applications, shadow systems and processes
- Improve staff efficiency by automating administrative processes
- Facilitate data-driven decision making by improving data management and centrally storing information
- Enhance the student experience and allow learners to engage with UCBX on their own terms
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